ENhanced Intake & Evaluation Project

About the Project

In June 2023, we initiated the Enhanced Intake & Evaluation Project, a project made possible through funding from the Community Services Recovery fund (CSRF). The objective of the project is to adapt and modernize our processes relating to organizational intake and evaluation, to deepen our relationship with the community we serve and better track our impact. We were looking to get feedback from the community to get a better understanding of community needs and preferences when accessing SFBLC services, and in particular our Emergency Food Hamper program. We did this through a survey and focus group. 
 
The survey asked about some specific experiences individuals had and any ideas the public could offer for improvement. Similarly, we discussed current satisfaction with accessing SFBLC programs and services and preferences and ideas for possible alternate options. These responses will help us get a better understanding of how our organization can do a better job offering support to the community. 

Community Feedback

From August 18th – 25th, 2023, we asked the community to share their feedback through a survey and focus group. The survey was available to be completed online or using a paper copy (which could be requested in our Client Services department).  The focus group was hosted on the afternoon of August 23rd, 2023.

What we learned is that the community is generally satisfied with the current support they receive from SFBLC through the Emergency Food Hamper program. Some areas identified for improvement by the individuals that provided feedback through the survey and focus group include different or additional hours for accessing service and incorporating more choice and quantity of food in the Emergency Food Hampers. 

You can find out more about the results of the survey and focus group by reading the Community Feedback Report. You can download a copy by clicking the button below.

SFBLC appreciate the opportunity to learn more about how our current programs and services meet the needs and preferences of the community and have ideas for improvement shared.  

 If you have any questions about the Enhanced Intake & Evaluation Project, please contact our Enhanced Intake & Evaluation Project Coordinator, Brianne Davis, by email at brianne.d@saskatoonfoodbank.ca.